+60129188905 info@gibbonadventures.com
+60129188905 info@gibbonadventures.com

PRIVACY POLICY

Terms & Condition
Booking & Cancellation
Booking & Payment option
Privacy Policy

Last Updated: April 2026

At Gibbon Adventure Sdn Bhd, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010.V

(the Client) and Gibbon Adventure Sdn Bhd (the Company). By booking any of our tours, you acknowledge that you have read, understood, and agreed to these terms.

1.Information We Collect

  • To provide our specialized tourism services, we may collect the following information:

    • Personal Identity: Name, gender, date of birth, and passport/IC copies (required for Sabah wildlife park permits and hotel registrations).

    • Contact Details: Email address, phone number, and home address.

    • Travel Details: Flight information, dietary requirements, and health/fitness declarations.

    • Payment Information: Billing addresses and transaction records (we do not store full credit card numbers on our servers; these are handled by secure, encrypted payment gateways).

2.How We Use Your Information

  • We use your data strictly for the following purposes:

    • Booking Logistics: Securing permits, accommodation, and transportation.

    • Safety: Ensuring our guides are aware of any medical conditions or allergies.

    • Communication: Sending booking confirmations, itinerary updates, and expedition guides.

    • Marketing (Optional): With your explicit consent, we may send you newsletters or updates regarding new wildlife tours. You can opt-out at any time.

3.Data Sharing and Disclosure

  • We do not sell your data to third parties. We only share necessary information with:

    • Local Partners: Lodges, transport providers, and community cooperatives (e.g., Tenggiling Village or Long Pasia partners).

    • Government Authorities: Sabah Wildlife Department or Sabah Parks for mandatory permit applications.

    • The Gibbon Adventure Foundation Fund (GAFF): De-identified data may be used for internal conservation impact reporting.

4.Data Security

We implement a variety of security measures, including SSL (Secure Socket Layer) encryption on our website, to maintain the safety of your personal information. Your physical documents (like passport copies) are deleted or securely destroyed once they are no longer required for legal or permit purposes.

5.Use of Cookies

  • Our website uses “cookies” to enhance your browsing experience. These help us understand your preferences based on previous or current site activity, which enables us to provide improved services. You can choose to turn off cookies through your browser settings.

6.Your Rights

You have the right to request access to the personal data we hold about you and to ask for corrections if the information is inaccurate. To do so, please contact us at info@gibbonadventures.com